Rohan Paul@rohanpaul_ai · X印度最大私营雇主TCS董事长Chandrasekaran称，未来AI agent数量可能达到公司员工数（约60万）。TCS已宣布裁员1.2万人，AI业务年化收入达23亿美元，并与OpenAI签署数据中心协议。他指出AI将接管编码、测试、支持、维护等重复性工作，尽管也会创造新AI岗位。这一趋势直接冲击印度3150亿美元的IT服务外包模式——传统上依赖低成本人力团队的优势将被AI agent取代，因“工人”可在美欧云堆栈中运行，无需转移劳动力。分析认为，这可能导致旧外包模式（靠低成本人力差获利）崩塌。
Reuters： India's biggest private employer TCS's Chairman AI agents could become as numerous as TCS employees.
The Chairman said： "Some of the work being done will go to AI agents. That will be the nature of the transition that we have to go through not only as a company， as an industry， and as a country" .
TCS has already announced 12K job cuts， reported $2.3B in annualised AI revenue， and has an OpenAI data-centre agreement， so this is not just talk from management.
TCS has about 600K workers， so Natarajan Chandrasekaran's claim points to a future where software tasks are handled by hundreds of thousands of digital agents rather than only human engineers.
The company expects hiring to fall as AI takes over more coding， testing， support， maintenance， and back-office work， although Chandrasekaran also said new AI-related roles will appear.
This hits India's $315B IT services model hard because firms like TCS and Infosys grew by supplying large teams of lower-cost engineers to global companies.
AI weakens that model because one agent can perform repeatable software work at scale， reducing the need to keep expanding human headcount for every new contract.
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IMO， India's whole $315B tech-services industry was built on sending work to lower-cost human teams， and even recent outsourcing guides still describe offshore BPO as attractive mainly because staff costs are lower than in Europe and the US.
If AI agents can do that same repeatable coding， testing， IT support， finance processing， or customer-service work， the buyer no longer needs India as the labor location， because the "worker" can run inside a US or European cloud stack， under local data rules， closer to the company's own systems.
That means the BPO threat is not only job loss at TCS； it is a possible collapse of the old outsourcing bargain， where cost savings came from moving work to cheaper people， while the new bargain may come from replacing the location advantage with software automation， especially when TCS itself says AI agents could match its human workforce